The Practice Manager manages all of the business aspects of the Practice such as making sure that the right systems and the right people are in place, at the right time, in order to provide a high quality of patient care, human resources, finance, patient safety, premises, equipment and IT (information technology). The Practice Manager supports the Admin Team, GPs and other medical professionals to deliver patient services and also helps to develop extended services, enhancing patient experience and care.
Deputy Practice Manager
Head of Reception
Reception & Administrative Teams
Our reception team attend to patients on the phone and in person. They coordinate and organise appointments and documentation to facilitate the smooth running of the Practice, and support delivery of quality patient care. The Reception Staff have a very demanding role. They are there to assist you and we would ask you to be patient during peak times, when they have to handle a large volume of calls and enquiries. They will ask you a small amount of personal information about your medical condition – this information is used to ensure your call is dealt with by the correct Clinician and assist fellow Healthcare Professionals who work within the Practice to manage your healthcare and well-being.
Our admin team are responsible for patient registrations and deductions, processing referrals, monitoring invitations to patients for annual reviews and necessary appointments, safeguarding administration, and ensuring that IT functions run smoothly and are utilised correctly within the practice. They provide invaluable support to our clinicians which allows them more time with patients.
All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.