It is easier and quicker to manage appointments and request repeat prescriptions via our online service. Simply log in and select an option.
Please allow 48 hours not including bank holidays or weekends, from our receipt of your request before your Prescription is ready. Please order your next prescription when you have 1-2 weeks of medication left.
NHS App
Download the NHS App, or open the NHS website in a web browser, to set up and log in to your NHS account. Owned and run by the NHS, your NHS account is a simple and secure way to access a range of NHS services online, including appointments, prescriptions and health record.
If you forget to request a repeat prescription
If you forget to obtain a prescription for repeat medication and thus run out of important medicines, you may be able to get help from your Pharmacy. Under the Urgent Provision of Repeat Medication Service, Pharmacists may be able to supply you with a further cycle of a previously repeated medicine, without having to get a prescription from your GP.
If you have run out of important medication, telephone your usual Pharmacy to check that they offer this service; if they don’t, they may either direct you to another Pharmacy who does provide it, or ask you to phone 111 where you can request details of a local Pharmacy that provides the service.
You must then take with you to the relevant Pharmacy, proof of both your identification and of your medication (for example, your repeat prescription list or the empty box which should have your details printed on it). Please note that controlled drugs and antibiotics are not provided through this service, you will need to ring 111 for these.
If you receive stoma products from your Pharmacy or other suppliers such as Charter or Hospitals 2 Home and/or receive items such as continence products, please ensure you have sufficient supplies as you may encounter difficulties in obtaining these over Bank Holidays, or when the Surgery is closed. These items need to be ordered by contacting the surgery.
Help with NHS Costs
If you need help with NHS costs or need to find out if you can get free prescriptions please click the button below for further information.
How to order your medication
In person
You can order in person by returning the right-hand half of a previous prescription for the required medications, or by submitting a handwritten request. Please post through the letterbox at the door.
Pharmacy ordering/collection service
Pharmacies offer a prescription collection service from our Practice. They can also order your medication on your behalf. Please speak to your pharmacy for more information.
Telephone
Repeat prescriptions can be requested by telephone from reception. New or acute prescriptions require a routine telephone appointment with a GP. Please ensure that you allow enough time for these to be processed.
Additional information
Hospital and Community Requests
When you are discharged from Hospital you should normally receive seven days supply of medication which must be collected from the hospital pharmacy. We are unable to prescribe on these occasions.
On receipt of your discharge medication, which will be issued to you by the hospital, please contact the surgery to provide them with this information before your supply of medication has run out.
Hospital requests for change of medication will be checked by a prescribing clinician first, and if necessary a prescribing clinician will provide you with a prescription on request.
Medication reviews
The Doctors at the Practice regularly review the medication you are taking. This may involve changes to your tablets and is in accordance with current Health Authority policies. Please be reassured that this will not affect your treatment. We may sometimes contact you for a medication review and this may involve blood tests. It is very important that you attend these appointments, as it keeps you safe whilst taking medication. If you do not attend when the doctor requests, it may affect the amount of medication prescribed at any one time.
Non-repeat items (acute requests)
Non-repeat prescriptions, known as ‘acute’ prescriptions are medicines that have been issued by the Doctor but not added to your repeat prescription records. This is normally a new medication issued for a trial period, and usually require a telephone conversation with your Doctor prior to the medication being added onto your repeat prescription records.
Some medications are recorded as acute as they require to be closely monitored by the Doctor. Examples include many anti-depressants, drugs of potential abuse, contraceptives, or where the prescribing is subject to legal or clinical restrictions or special criteria. If this is the case with your medicine, you may not always be issued with a repeat prescription until you have consulted with your Doctor again.
When to order your repeat prescription
Please order your next prescription when you have 1-2 weeks of medication left.This allows us time to generate the prescription, get it signed and sent electronically to the chemist of your choice 2 days before you completely run out. This also allows time if the doctor wishes to speak or see you regarding your medication.